SixSEED Partners

Joy Goldman

HAPPY THANKSGIVING

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Joy Goldman RN, MS, PCC: CEO SixSEED Partners

“Gratefulness is a touchstone, offering us what we need not simply to survive difficult times but to appreciate them for their exquisite complexity, buried blessings, rich opportunities, and deep teachings.”. Kristi Nelson On behalf of SixSEED Partners, we want to thank everyone who works in healthcare for their selfless commitment to their patients, community and fellow teammates. Closer to home, we want to thank our clients, current and past, who demonstrate courage and compassion as they lead through complexity. We want to thank our partners who help extend our vision to heal healthcare, and last but not least, our families and friends who inspire us to care for ourselves so that we can care for others.

Leveraging 360-degree Feedback for Systemic Impact

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Physician Development Case Study: Academic Medicine

By:Joy Goldman RN, MS, PCC:  CEO SixSEED Partners, BSN, ACC

Background:

SixSEED Partners (SSP) participated in a coaching engagement with an Academic Medical Center physician leader.  Halfway into the engagement, we agreed to complete a 360-degree feedback process in support of the client’s ongoing systemic leadership and development.  The leader wanted to improve her leadership and also be able to cascade the learning to her physician partners.  The Leadership Circle 360 Profile (LCP) was administered to help hone in on priority development efforts.

Strategy:

The client’s role interfaced with faculty, residents, fellows, and administrators so the respondent group was very diverse.  The client’s results demonstrated high creative leadership (3-4 dimensions rated 80% or above yet there was a perceptual gap between self-ratings and that of others.(for detail on the tool, see The Leadership Circle Website).  Of note was the client’s self-rating in the 89 percentile for Passive, and respondents’ ratings of 81 percentile for Distance (reactive dimensions).  The client also had rated themselves in the 7% for courageous authenticity while her respondents rated her in the 53%.  What was clear was that the client was holding back and not bringing their full self and talents to the organization and the energy spent on protecting and playing it safe was draining.

The Solution:

As we explored internal and external dynamics, we found support in the theoretical frameworks of the Empowerment Dynamic, and Polarity Thinking which correlate perfectly with the LCP framework of reactive and creative modes of energy management.  Through coaching and much reflection, the client was able to see how his direct reports were placing him in a rescuer (hero) role and were presenting themselves as victims to system leaders, mainly hospital Presidents who were perceived as villains (see graphic).  This dynamic was evident through numerous cultural stories in the organization—not only did this dynamic occur within his organization:  it was prevalent throughout the system, with a displacement of accountability to “higher-ups,” which was also convenient when something didn’t work.  Blame was a well-known song sung throughout the system.

Impact:  

From the client’s perspective, he was able to see that he was re-enacting that dynamic with his boss and part of his development was to be conscious of the roles he was playing and putting on others.  He started individual meetings with his direct reports and shared the distinctions between victim and creator, encouraging them to take ownership and identify actions they can take to influence what they wanted to create in the system.

The client was also challenged to lead a system-level leadership development effort where both/and thinking (polarity thinking) would be introduced and measured for the prevalent tensions of Centralization and Decentralization (system service lines AND local hospital entities) and Individual AND Team accountabilities.  In this way, he would broaden the leadership capacity of system leaders which would minimize the victim/persecutor conversations and support mutual accountability throughout the system.

Are victim/ persecutor conversations rampant in your organization?  Are you fatigued in having to spend time on these draining discussions that result in stagnation and energy drain?  We feel your pain!  Contact us to learn how you can lead sustainable, empowering change in your system!

Leveraging Individual AND Community

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Owning Your Own Power as an Individual Leader

By:Joy Goldman RN, MS, PCC:  CEO SixSEED Partners, BSN, ACC

Background:

As a healthcare executive, you are called to be able to lead yourself and lead others.  For some physician and nursing leaders, particularly those coming from more team-oriented medical practices, like the Emergency Department or Behavioral Health, this shift can be daunting.  Additionally, as the workplace mirrors a melting pot of diverse cultures, we also find a blend of those who prefer decisive/ individual leadership and those that prefer collaborative/ team-based leadership.  Effective leaders know how to leverage both poles.

Strategy:

In our work with two physician female leaders, we noticed both struggling with this challenge of leveraging both individual assertion- owning their power AND collaboration- shared decision -making.  Both of these leaders had strong inner critics that eroded their confidence and interfered with their execution of job responsibilities.  For one, as a new hospital entity, CEO, and one taking over an organization where the prior CEO had a decades-long tenure, she was reluctant to assert her individual power in fear of resistance from the existing leaders.  For another, her cultural upbringing promoted an overdone respect for authority where navigating power with direct reports was a challenge.

The Solution:

For both of these leaders, the coaches affirmed their strength while also encouraging them to lean in to their lesser preference.  For the CEO, she acted on her assessments of what she needed in her executive team and was able to respectfully and assertively make changes in her executive leadership team.  For the emerging physician leader, she was able to respect her cultural upbringing while also leveraging power with others where she was more open to feedback and other perspectives, allowing for a more cohesive team.

Impact:  

These mindset and behavioral shifts created more prompt and impactful leadership with less wear and tear on the physician leaders.  How are you and your organization leveraging these individual and collaborative tensions?  What do you notice about our country’s capacity to do this and how does that impact you and your community?  We’d love to hear your thoughts. 

You can let us know by going to www.sixseedpartners.com/contact.

Leveraging Knowing AND Not Knowing

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Practicing knowing and curiosity in our new home

By:Joy Goldman RN, MS, PCC:  CEO SixSEED Partners, BSN, ACC

Background:

At SixSEED Partners, we coach leaders in managing many seemingly competing priorities.  In healthcare, we like to KNOW.  Being the person who has the right answer is often seen as a strength, and many healthcare leaders are promoted for their problem-solving capacity.  What happens when you can’t know due to massive uncertainty (prevalent in our world) or because you are thrown into totally new territory?  Follow me on my journey adjusting to life in a new country.

Strategy:

Survival and happiness!  Two weeks’ ago, my husband, myself and three cats moved from our home of twenty-plus years to Portugal. We had leveraged learning and knowing over the past year as we completed documents and processes necessary for the move.  We had some inkling that it might feel a bit like Dorothy in her declaration of: “we’re not in Kansas anymore,” yet the beauty, peace, and access to the rest of Europe was propelling us forward. Once in Portugal, we were flooded with “not knowing.”  We don’t know how to speak nor understand the language; we don’t know what stores to go to for common, household items; we don’t know how to navigate the phones, mailing a letter home, reading food labels, and navigating the healthcare system.

The Solution:

Being immersed in this totally new and unfamiliar world, we must leverage the other pole of knowing:  we must leverage “not knowing” and curiosity.  We have to ask questions and rely on others and google translate to find our way.  As we work with leaders in healthcare on their development, there are two capacities which often are under-used and require humble practice:  asking for help (admitting not knowing) and leveraging an attitude of curiosity, wonder, and awe.  A healthy dose of humor also helps in navigating this terrain.  

Here in Portugal, we’ve had many Expats and native Portuguese residents help us in our learning.  There are times we will relapse and I will admit to being in tears at least once in my feverish desire to “know.”  And the moment passes and I channel humility and laughter to be able to say to myself: “Ah, yes: another opportunity to practice and learn!”

Impact:  

First and foremost, this capacity of leveraging knowing and not knowing helps improve and maintain a sense of wellbeing.  We tame our inner critic who is usually at-the-ready to barrage us with self-flagellation.

Secondly, the practice creates space for others to shine, offer what they know and to offer us support.  As a master care-giver, receiving is also an under-used muscle.  How glorious to be able to exercise that muscle in my new home.  Will you join me in the practice of “not knowing?”  I’d love to hear of your experiences.  You can let us know by going to www.sixseedpartners.com/contact.

Healing Drama in the Workplace

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An Application of Three Models to Heal Healthcare

By: Joy W. Goldman RN, MS PCC:  CEO SixSEED Partners

The Drama:

Let’s see if this situation sounds familiar to you:  You have a senior, C-Suite leader, or high-volume surgeon, or your flagship hospital CEO who is widely perceived as demonstrating obstructionist behavior.  In polarity language, they tend to over-leverage the “I” focus: they over-advocate for their organization/ service line/ system entity to get more resources to the detriment of the rest of the system.  They are perceived not as team players and are perceived as being an “urban legend” in the systemic fear of their power and intimidation.   You may hear the following spoken in hallways or in private zoom chat rooms: “Everyone knows that “he/she” wants total control and you best not mess with him/ her because there will be repercussions!”

The Impact:

When systems perpetuate these urban legends and make up stories around motivations for behavior, everyone suffers and healthy cultures are undermined.  There is toxic energy that is spent on workarounds, defensive positioning anticipating a negative outcome, disrespect to the senior leader with many talking behind their back, and a crystal-clear message to everyone witnessing this behavior of: “it’s not safe here.”

The Solution & Invitation:

There are three frameworks we use to help shift these cultures from unhealthy, unsafe and low trust cultures to engaged, supportive, healthy and safe cultures:  @theconsciousleadershipgroup ’s “Above and Below the Line;” The Collective Leadership Assessment from the Leadership Circle,  and Polarity Thinking—adding both/and thinking to traditional problem-solving thinking. When used recently with a group of nursing and patient care leaders, over a series of several sessions spanning six months, their comments included: “we now call each other for support;” “we are more solution-oriented,” and “we can be vulnerable with each other since we now share a common language.”

Let’s hear from you:  

We’d love to hear your perspective on what you and your organizations are doing to shift your cultures from blame and persecutor-victim relationships to healthy, trusting partnerships.  Please post your responses on our LinkedIn page or send us an email here.

SixSEED Honors World Conservation Day

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WORLD CONSERVATION DAY – July 28

The link above will take you to the description of World Conservation Day: a day they describe as linking a healthy society to a healthy environment. This day holds particular importance for us as we notice our country and the globe wrestling with droughts and wildfires. Still, some deny anything unusual is happening to our planet.

If you look on NASA’s website (https://climate.nasa.gov/evidence/) you’ll find this headline: “There is unequivocal evidence that Earth is warming at an unprecedented rate. Human activity is the principal cause.” From a leadership perspective, what thinking capacity is required to understand and lead efforts, both individual and collective, to protect our world for future generations? At SixSEED Partners, we teach our client systems to complement their problem-solving thinking with both/and thinking. For us to sustainably address climate change, we need to balance our immediate way of life needs with future generations’ needs; we need to consider National Interests AND Global Interests. Thinking about the water supply in the United States alone will not be sustainable if other global countries provide us with resources that are negatively impacted by drought.

On World Conservation Day, we invite you to take one action today that will contribute to a more sustainable future for all.

#systemintegration #leadershipecosystemcapacitation #wellbeing. #culture