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Joy Goldman

Improving Capacity for Leading In Complex Times through Both/And Thinking: An Experiential Approach

April 14, 2023 by Joy Goldman Leave a Comment

SixSEED Partners Affiliates: Joy W. Goldman RN, MS, PCC:  CEO SixSEED Partners

Background:

Joy W. Goldman RN, MS, PCC: CEO SixSEED partners and Dr. Larry McEvoy, Founder of Epidemic Leadership co-facilitated a half-day workshop on both/and thinking- polarity thinking for over forty nurse, physician and administrative leaders at WellSpan Health. This was the third year presenting this workshop to WellSpan’s high potential leaders.  WellSpan has expanded the audience from only physician leaders to all leaders in their leadership academy.  Expanding the audience facilitated the collegial sharing within populations that may, absent both/and thinking awareness and capacity, engage in unnecessary conflict which contributes to burnout.

The Strategy:

Dr. McEvoy and Ms. Goldman designed the half-day workshop so that most of the time would be spent physically walking the interdependent tension of “Care for Self” and “Care for Others.”  Since WellSpan, like so many other healthcare systems, are focusing on clinician wellbeing, this tension was relevant for each participant.  In addition to providing an experience of standing in the upsides and downsides of each tension, the participants also used each other as internal consultants with a designed liberating structure that facilitated effective listening.

The Solution: 

The leaders were asked to progress through the polarity map of “Care for Self” and “Care for Others” in silence.  They were invited to scan their body for images, colors, and sensations experienced as they stood in each quadrant of the map.  This provided a profound and clear experience of their values—“This is like me,” and their fear- “This is NOT me.”  When the participants were engaged in the listening exercise, we noticed their difficulty in turning their chairs around and refraining from being part of their triad conversation.

The Impact:

Organically, the leaders had difficulty being associated with the upside of “care for self.”  Their instinctual reaction was to perceive that as being “selfish,” (the overdone expression of care for self).  Their comfort zone was caring for others and they resonated with the overdone care for others to the neglect of care for self, resulting in burnout.  Because their fear (not me) is in the overdone care for self, they began to see that there are healthy actions they can take to better care for themselves.  A participant commented: “Just the eight minutes tuning into my body was healing and when I stood in care for self, it felt relaxing and healthy.” Self care was the topic for their peer coaching/consulting resulting in clear action steps and peer accountability after the workshop.

If this sounds like something from which your leaders can benefit, please reach out and let us know at info@sixseedpartners.com.  Four hours powerfully engaged in this work can lessen burnout!

Filed Under: Case Study, Six Seeds Tagged With: #bothandthinking, #burnout, #culture, #leadershipdevelopment, #polaritythinking, #teamdevelopment, #wellbeing

Selecting for Self-Awareness

March 15, 2023 by Joy Goldman Leave a Comment

Preventing The Most Common & Expensive Hiring Mistake

SixSEED Partners Affiliates: Joy W. Goldman RN, MS, PCC:  CEO SixSEED Partners

Background

How often have you hired someone you thought would be a stellar leader; feeling the excitement of believing you now had a leader you could trust and to whom you could delegate key actions, only to have them turn into a Mr. Hyde when you thought they were a Dr. Jekyll? How often have you or your leaders shaken your heads wondering: “How did I miss this in interviewing this person?”  A recent client experience reminded me that hiring for self-awareness is your MOST IMPORTANT screening tool.

The Challenge

According to Partnerwise, in a February, 2023 post: “Unveiled:  The Staggering Cost of Leadership Hiring Mistakes,” citing a recent HBR article indicated that hiring the wrong leader can cost an organization up to 15 times a key leaders’ base salary.  The monetary impact can be considered nothing compared to the demoralization and lost productivity that often results.  During an SOS client call, this leader (“Kate” for simplicity purposes) was distraught having trusted her second-hand potential successor, only to have him undermine her leadership and file a complaint resulting in her need to document every interaction; lost productivity time for she and the successor leader, and time needed for lawyers and human resources.  More than this, Kate was emotionally shaken feeling betrayed and questioning her own actions.

The Solution

Diana Chapman from the Conscious Leadership Group wrote a blog in 2017 titled:  “How to Assess Self-Awareness in a Hiring Interview.”  In this succinct article, she highlights several powerful interviewing questions that include those below:

  • Describe a time when you were tempted to blame someone else for something but instead resolved it by owning your part of the issue.  
  • What’s an example of how you used your emotional intelligence to be effective in your role?
  • What percentage of agreements do you currently keep with the people you live and work with?  What causes you to break agreements the most? How do you approach broken agreements?

Unlike your typical questions that focus on technical competence for a given role, these questions ferret out actual experiences that demonstrate whether the candidate can take ownership for their learning and growth, or whether they may be at risk of playing victim and blaming everyone else.

The Impact

As was so clear with my former client, I don’t have to belabor the impact of a poor leadership hire:  you can FEEL it in your bones.  That trauma, and I don’t say that lightly, lives on in your muscle memory as something you do not want to repeat.  As I discussed with this senior leader, investing time and energy in validated behavioral assessments and in conducting a strategic interview that goes beyond assessing for technical competence pays dividends.

Please read the article from @TheConsciousLeadershipGroup and email us If you’d like to learn more about designing a selection process that will save you time and money. You can reach us at:  SixSEED Partners.

Filed Under: Case Study, Six Seeds Tagged With: #hiringforfit, #partnerwise, #selection, #theconsciousleadershipgroup

The Shift from Burnout to a Focus on Purpose and Well-Being

March 2, 2023 by Joy Goldman Leave a Comment

“Far from being out of touch, leaders who work to reconnect the health care workforce to a sense of purpose and restore the meaning behind what we do and how we do it are facing some of health care’s biggest challenges head on. Health care leaders have to understand that their choice is not between addressing all the pressures on the system or supporting the workforce. To improve our whole system and get out of this morass we find ourselves in today, leaders have to first support those who devote their lives to health care.”

Today’s post quotes an article from IHI (the Institute for Healthcare Improvement) titled: “Don’t Talk To Me About Joy in Work” by Kedar Mate. This shift from burnout to a focus on purpose and well-being is the topic of a few workshops that SixSEED Partners will be facilitating in healthcare organizations over the next couple of months. As Mate states in his article, this isn’t an either/or situation. We can have compassion for the numerous demands facing healthcare workers and leaders as we also courageously lead our purpose-driven work.

We’d love to hear what resonated for you. Feel free to offer a comment at: https://sixseedpartners.com/contact/

Filed Under: Uncategorized, Well-being Tagged With: #burnout, #culture, #IHI, #instituteforhealthcareimprovement, #joyatwork, #leadershipdevelopment, #theleadershipcircleprofile

To Create Results, Leaders Must Take Actions

February 28, 2023 by Joy Goldman Leave a Comment

With deep gratitude to our colleague Vinay Kumar for his work in powerfully training leaders on shifting their IOS: internal operating system to better manage complexity. Vinay and I will be co-facilitating a leadership retreat for healthcare leaders where we will continue our work using the leadership circle profile mat to help them notice reactive thinking and behaviors and shifting those to create cultures focused on well-being and excellence. In this LinkedIn post, he discusses OAR: How we observe, leads to our taking actions which get results. If we want different results, we need to shift how we observe.

We’d love to hear what resonated for you. Feel free to offer a comment at: https://sixseedpartners.com/contact/

Filed Under: Uncategorized Tagged With: #culture, #leadershipdevelopment, #SOAR, #theleadershipcircleprofile, #vinaykumar

10 Ways to Deal with Stress

February 8, 2023 by Joy Goldman Leave a Comment

This article from the Cleveland Clinic: “Your Definitive Guide to Work Stress and Burnout” highlights ten ways to more effectively deal with what might be creating stress and contributing to burnout in your life. While there will always be factors outside your control, we have more control than we think in minimizing our everyday stressors. The authors cite managing efficiency; dispelling self-doubt (imposter syndrome); and addressing your tendency to overwork, amongst others.

We’d love to hear what resonated for you. Feel free to respond with your one, easy, accessible habit to minimize your daily stress! Feel free to offer a comment at: https://sixseedpartners.com/contact/

Filed Under: Uncategorized Tagged With: #culture, #emotionalagility, #wellbeing, sixseedpartners

National Women Physicians Day

February 3, 2023 by Joy Goldman Leave a Comment

In honor of National Women Physicians Day, SixSEED Partners wanted to remind our readers on those attributes which are important to retain female physicians, including flexibility, respect and equitable advancement opportunities and pay.

Women physicians were found to be at increased risk of burnout due to their lessened ability to decompress when they returned home after work:

“A gender gap was particularly apparent when physicians were surveyed on their ability to decompress when they returned home from work. Female physicians had lower scores than male physicians on all four areas of decompression, including enjoying personal time without worrying about work (females: 3.39; males: 3.61), freeing their mind from work while away (females: 3.22; males: 3.43), disconnecting from work communications (females: 3.20; males: 3.41), and rarely losing sleep over work issues (females: 3.31; males: 3.51).”

Read more here: https://hbr.org/2022/01/why-so-many-women-physicians-are-quitting

We’d love to hear how this might apply to you. Feel free to offer a comment at: https://sixseedpartners.com/contact/

Filed Under: Uncategorized Tagged With: #burnout, #culture, #harvardbusinessreview, #nationalwomensphysicianday, #wellbeing, sixseedpartners

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