Petra Platzer, PhD NBC-HWC, PCC: CEO SixSEED Partners
Background
SixSEED Partners (SSP) was invited to co-lead an AI Innovation Session at a national CEO Healthcare Roundtable, where executives explored how to turn AI from a concept into action. Building on earlier sessions that introduced AI fundamentals, this session aimed to help leaders identify practical next steps for integrating AI into their organizations.
Client Results
The Strategy:
In partnership with Amol Joshi, PhD, MBA, an academic leader in AI device innovation and research, SSP co-designed and facilitated an experiential session focused on Human-Centered AI. As Ben Schneiderman defines this in his book, “human-centered AI focuses on amplifying, augmenting, and enhancing human performance in ways that make systems reliable, safe, and trustworthy.”
In design and delivery, we focused on integrating and modeling a “Both/And” approach for participants to directly experience the power of polarity thinking and mapping. The strategy included two presenters – one coming from the technology perspective and the other from the people perspective. It included highlighting disruptive innovation from the past (Flight) with the disruptive innovation of the present/future (AI). It also included thinking about the hopes and fears of Artificial Intelligence, juxtaposed with the hopes and fears of Human Intelligence (HI), which when leveraged together can produce the greater result of Human-Centered AI, with the potential of healing the currently broken healthcare system – for patients and the workforce, alike.
The Solution:
Together, Drs. Platzer and Joshi co-facilitated a 2.5hour session with CEOs and healthcare executives to “Chart their AI Flight Path using Systemic Thinking and Experimentation”. Using the lessons of the Wright Brothers, and lesser named Wright sister, the executives defined their hope and fears for AI within healthcare. Fears named could quickly be identified as ‘solved’ by human intelligence, whereas the potential benefits of AI were quickly seen as ‘solutions’ to the limitations currently present in the healthcare system, such as burnout from data overload and slower decision-making, difficulty scaling services and access issues, etc.
After seeing the larger polarity map of Human AND Artificial Intelligence – to achieve Human-Centered AI – participants next vetted a specific AI tool on a “test flight” in their organization. Guided by a 5-step flight plan, they explored how they would realistically bring this AI tool into their organization today – with it’s current AI vision, infrastructure, and culture of readiness.
The Impact:
Through this dynamically facilitated session, leaders left with a shared realization: “we need to have our own bike shop”. Like the Wright Brothers, they saw that innovation requires an environment for safe and coordinated experimentation. Their key takeaway – the time is NOW to develop a streamlined governance and process for their organizations to explore AI driven technologies. They recognized began to reframe their thinking about AI, shifting from AI as a tool to AI as a strategic that can drive success towards their goals for the quadruple aim – and beyond. How to do this begins with this shift in thinking – and the communication approach – to include both artificial and human intelligence with strategic clarity.
One executive shared, “the fact that you made such a boring topic so engaging and real was wonderful”.
Another said, “that was really amazing. If you had just come in and said ‘you all need to build a bike shop’, it wouldn’t have worked the same!”
To learn more about doing this kind of work to support and elevate your team to the next level, contact SixSEED Partners today.
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